Refund policy
💎 Refund & Return Policy
Because each AceCrafted piece is custom-made just for you, we do not accept returns or refunds for personalized items. However, your satisfaction means everything to us, and we’re here to make sure your experience is a great one.
Please read the following carefully to understand when a replacement may be offered and when refunds are not eligible.
✅ When We’ll Offer a Free Replacement
We proudly stand behind the quality of our work. If your item arrives damaged or defective, we’ll gladly offer a free replacement.
Requirements:
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Contact us at AceCraftedJewelry@gmail.com within 7 days of delivery
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Include clear photos of the damage and the packaging
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Replacements are only provided for products damaged upon arrival
❌ Refunds & Returns Are Not Allowed in These Situations
We do not offer refunds or accept returns in the following scenarios:
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Customized Jewelry: All products are custom-crafted based on your photo and details. As such, they cannot be returned or refunded.
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Order Cancellations: Production begins immediately after an order is placed, so we are unable to cancel or modify any orders once submitted.
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Incorrect Address: Orders returned due to an incorrect or incomplete shipping address provided at checkout are not eligible for a refund.
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Customer Damage: Items that are damaged after delivery (e.g., dropped, scratched, mishandled) are not eligible for a refund or replacement.
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Change of Mind: If you no longer want the item or expected something different, we are unable to offer a refund.
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Lost Packages Due to Wrong Address: We cannot refund orders lost due to incorrect shipping information provided by the customer.
🔁 Our Promise
We know how meaningful each piece is — that’s why we handle every issue with care and compassion. If you have any concerns, don’t hesitate to reach out. We're always happy to help in any way we can.